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Contact

We’re here to help with any questions you may have.

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Have a Question?
Contact us!

Reach out to us for‑order support, product questions, wholesale partnership opportunities or your valuable feedback. We value every message we receive. Our support team typically replies within 48 hours, and our FAQ covers answers to most frequently asked questions

Email Us

[email protected]

Address

Shan dong China

Call Us

+123 58888

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Popular Questions

At Mortae, we craft premium fine jewelry with exquisite craftsmanship and strict quality control. To help you shop confidently, we have compiled our most frequently asked customer questions covering material selection, jewelry maintenance, shipping, customization and cross-border policies. Each answer delivers clear, professional and transparent guidance for your worry-free purchase.

Proper daily maintenance is key to preserving the luster and extending the lifespan of fine jewelry. Mortae provides professional material-specific care guidelines for all users. Precious metal and electroplated jewelry should be kept away from sweat, cosmetics, seawater, hot springs and humid environments to avoid corrosion. After each wear, please wipe the jewelry clean with a professional soft cloth and store it in a sealed jewelry box, which can effectively prevent oxidation, blackening and fading. Slight oxidation and luster loss are normal daily wear and tear, not product quality defects. We offer lifelong free cleaning and refurbishment services for regular customers and members. Scientific maintenance can keep your jewelry shiny and brand-new for years.

Many customers struggle with jewelry material selection due to limited product knowledge and fear of making wrong choices. All Mortae jewelry adopts well-classified premium materials to match diverse wearing scenarios and budgets. Moissanite delivers diamond-like premium luster at a friendly price, perfect for long-term daily wear and minimalist luxury styling. K gold features high hardness, outstanding wear resistance and long-lasting shine, with great collection and preservation value, ideal for commuting, business and formal occasions. Titanium steel is scratch-resistant, fade-proof and highly cost-effective, suitable for daily frequent wear and casual outfits for all groups, especially students. Natural gemstone jewelry boasts exquisite texture and unique glamour, making it the top choice for gifts and ceremonial occasions. Our products are finely categorized by style, scenario and crowd, helping you quickly find the most suitable piece based on your dressing habits, skin condition and budget.

We adopt transparent processing schedules for both in-stock and customized orders to eliminate customers’ waiting concerns. Regular in-stock jewelry will undergo strict quality inspection, delicate packaging and shipment within 1-2 working days after payment. Customized pieces with engraving and exclusive craftsmanship require a 2-4 working days production cycle. We support worldwide shipping with optimized local logistics channels and full order tracking available. Both standard and expedited shipping options are offered to meet different timeline needs. We will notify customers of possible delivery delays in advance during holidays and peak seasons. All products are carefully packed with shockproof premium gift boxes to prevent scratch, deformation and loss during international transportation, ensuring safe delivery..

Mortae maintains fully transparent pricing with zero hidden charges. No extra service fees, packaging fees or handling fees will be charged. The displayed price only covers the product itself and basic packaging cost. Import duties and local taxes may apply to international orders, which are assessed and charged by the local customs in accordance with local prevailing policies. We fully disclose all relevant cross-border rules in advance, ensuring every customer enjoys a clear, worry-free shopping experience.

We provide comprehensive services including bulk purchasing, long-term wholesale and exclusive corporate customization. Our services cover personal bulk orders, corporate business gifts and event souvenir jewelry customization. We offer exclusive preferential quotations and one-on-one dedicated customer support for all cooperative clients. Bulk orders support custom logo engraving, personalized gift packaging and detailed style adjustments, suitable for corporate benefits, business gifts, brand events and festival commemorations. Equipped with a stable supply chain, strict quality control system and on-time delivery guarantee, we deliver reliable long-term wholesale and customization services for global partners.

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MORTAE is a China‑originated jewellery brand with our own manufacturing factory and professional in‑house design team.
We curate globally trending jewellery, delivering well‑crafted, great‑value pieces. We also offer personalised custom services — share your vision, and we will create exclusive jewellery tailored to you.